H & H provides customer service like no other. I placed my order online and not only did I receive my order confirmation I also received a separate email from Adam, the owner. As a first time customer he reached out to welcome me and to see if I had any questions. He did this personally, this was not an automatic computer generated email. I received my order quickly but there was an error. That's OK, we all make mistakes, it's how we handle it that counts. I emailed Adam directly to inform him of the error, mind you it was well after 5 pm so I didn't expect a response till the next day. This wasn't the case, I had a reply within 10 minutes from Adam himself. He apologized Immensely and said he'd get what was missing right out. I had the rest of my order in 2 days. As far as the products go, I'm very pleased. I got some CBD oil for my senior dogs. Within 3 days they are again able to jump up on my bed. Not that jumping on my bed is a good thing, it's the fact they can again. I also got CBD oil for my husband. We got our second covid shot yesterday. When we got home we each took some oil and some vitamin b 12 drops, neither of us became ill from the shot as others have reported. Our 30 year old son did not that the oil or B 12 and he is currently sick and in bed from his shot. I really think the oil and b 12 helped us. I will continue getting our product from H & H and I will suggest then to others. Next time I'm in the St. Pete area I will stop in their store and say Hi! I feel safe in telling all, you can buy with confidence from Healthy Hemp Outlet!